- Question.
- How much is the service availability of Questetra?
- Answer.
- Annual track record of 2014 was “99.977%”. We are operating the service with the aim of not less than 99.9% uptime.
Questetra has published the actual value of the SaaS service availability (average) on a quarterly basis.
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See for the detailed numeric value of each quarter at “Service Availability” in the “Security and Privacy” page.
In addition, Annual track record since 2010 is as follows.
Annual track record of Availability.
- 2010： 99.927%
- 2011： 99.917%
- 2012： 99.990%
- 2013： 99.851%
- 2014： 99.977%
(Method of calculating Availability)
* Planned stoppage and Free SaaS are not included.
* Availability (average) = (Total time – Average down time of all tenant) / Total time
* Planned stoppage and Free SaaS are not included.
* Availability (average) = (Total time – Average down time of all tenant) / Total time
Although we have published the service Availability as the average value of all subscribers, but the way how to check the track record in the individual contract basis is not provided as of May 2015. In the future, we would like to provide a method for the Users themselves to confirm the service status / the Availability by each Paid-contract (Questetra ID).
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