As the year comes to a close, I would like to express my appreciation for your continued patronage to Questetra product.
Looking back on this year, I have been spending all my time on “Product enhancements” throughout the year 2015. And we successfully made version upgrading of four times.
http://www.questetra.com/info/globalization-20150209/
(Improve Network Latency for Faster Service in Europe)
– 2015-04-20: Questetra: Cloud Workflow 10.2 Provides Varieties of Charts
http://www.questetra.com/info/performance-monitoring-20150420/
(Performance Analysis Accelerates Process Improvement Cycle)
– 2015-07-06: Questetra: Cloud Workflow 10.3 Logs its own Fitness
http://www.questetra.com/info/downtime-chart-20150706/
(Charts of Downtime, Response Time, for each Tenant)
– 2015-11-02: Questetra: Cloud Workflow 10.4 Offers Mass-Data Combobox
http://www.questetra.com/info/search-select-20151102/
(Compatible with Customer Master or Postcode List!)
However, in reality, we have gotten a lot of requests for enhancement other than these. That means we still have many things to be improved in our product. We would like to continue to strive to product enhancements also in 2016.
In addition, we have ended up with six times of Access failure in 2015, despite providing our product as SaaS service (Cloud-computing).
– 2015-04-27 mon: http://www.questetra.com/info/trouble-20150427/ (partial 34 min)
– 2015-06-10 wed: http://www.questetra.com/info/trouble-20150610/ (partial 55 sec)
– 2015-08-18 tue: http://www.questetra.com/info/trouble-20150818/ (partial 111 min)
– 2015-09-03 thu: http://www.questetra.com/info/trouble-20150903/ (partial 65 min)
– 2015-10-04 sun: http://www.questetra.com/info/trouble-20151004/ (partial 221 min)
“Access failure” in the online service is what must not occur intrinsically. So I remorse a lot for this year for letting so many occurrences of “Access failure”, compared to the “Service availability” of 6 years since 2009.
– Service Availability Records: http://www.questetra.com/security-and-privacy/#sla
Particularly, because the Access failure occurred on the 3rd of September, some part of our customers could not access to our service more than one hour despite on a weekday. Also, the Access failure on the 4th of October, it’s fallen into the state of inaccessible for about four hours, because of the problems in our “Supposition for failure” and ” Detection of failure”.
We have a hope to improve also about the terms of the “quality of service”, in 2016.
To close my message, I drew a “Christmas tree” to wish your days are happy. I hope you enjoy…
We wish you joy and prosperity this New Year with your continued patronage.
December, 2015 CEO IMAMURA, Genichi
P.S. The store closed for New Year Holidays from December 30, 2015 until January 3, 2016.
Warm regards.
.